Great help yesterday when I had to bring in my dog for an emergency. My spouse and I will be going to then from now on.
After arguing with this lady, she got someone to Triage the dog, which really put her out. The nurse was nice and helpful and later on the Vet was helpful although the wait on an appointment was long.
I informed her the side of her building and website that states Emergency Walk ins do not elaborate on needing an appointment. So a little less attitude and more understanding would be great. She called a Tech to Triage who over the counter looked at my dog and said we can see him in the evening, not looking at the dog up close or performing any actual triage.
Two different trips. First trip, dog has a seizure, didn't know what to do so I took him here. I was met by a Health Administrator who was unpleasant and informed me there was no Vet on duty during the weekend to go somewhere else, although the side of their building says emergency and is open.
Additionally other people at the same time were met with the same frustration.
In short, we ditched this place and went to another vet in Suisun who were friendly, understanding, and professional. They allowed walk ins and helped our dog.
So, long story short were rude and act like they didn't want us there, but informed us it's $78 to get an exam. You would think for these prices and it being a Hospital to service pets, they'd want to actually help you and not be rude and non understanding.
This place does not want you to come. So don't bother. Fool me once, shame on me, you fool me you can't get fooled again. (I will not come back.)
Second trip, dog ripped his nail off to where the nerve was exposed. Walked in the Emergency entrance and where I was greeted by a different 'Award winning' Health Administrator. Asked me if I had an appointment. I stated no, I went in the Emergency door so I would not have one. She let me know emergencies are by appointment only. (I work in a Hospital and do the same job, Emergency by appointment is a new concept)
Worst place to take ur dog to get taken looked at as soon as you walk into the vets office you're greeted with a hateful greeting seems like if the secretaries are forced to be there. You make an appointment and when you get there they tell you they're overpacked yet there's nobody in the waiting area worst vet hospital to come to would not recommend this place to anyone stay away from this place BEWARE!!!!
Great first experience! Staff were professional and very kind. My Shepard had pull his staples out of an incision from a prior surgery. They not only sutured him back up, but gave us some creative, cost saving tips to prevent him from doing it again. I will definitely use their services again.
I have only been once (was new to the area) and I was not impressed at all on my first visit. On my recent visit there, my appointment was at 2:00. I left work early to go grab my dog, and got there at 1:45. I was told to check in 15 min early since I'm a new client. I was checked in at 2, and sent back to the room by 2:00 to wait for the vet. Nobody entered the room until 2:20. This is a tech, and not the actual vet. The vet didn't come in until 2:30. I've now been here for 45 min. I finally meet the vet, and I have nothing bad to say. She was caring, concerned, listened, and treated. BUT, once it was time to leave and pay- once again a bad experience. Their website clearly stated they take both American Express credit cards, AND checks. Along with the paperwork I filled out for being a new client. It asked me to circle my form of payment, and both personal check, and American Express were on the form. I brought both with me, because my debt card is visa, and I was afraid the bill might be high. Well, sure enough the bill was almost $300. I didn't want that to come out of my checking account due to the fact I budget. And I didn't want my husband to see I just spent $300 on a vet visit
Sunset Animal Hospital is a US Veterinary Care based in Fairfield, California. Sunset Animal Hospital is located at 1239 Western St, Fairfield, CA 94533, USA.
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